Catering FAQ

Eat real. Be real.
Green Rebel.

Catering FAQ’s


How can I place an order?

All orders can be placed via our website. Quotes can be requested through email at [email protected].
Our friendly catering manager is also happy to answer any questions over the phone prior to receiving an order by
email or on our website. Please note that we are sometimes unavailable to answer the phone during the mornings
when our team is dedicated to cooking and preparing orders fresh for that day.
Please send an email if you cannot reach us by phone.


When is the cut off time?

  • Order for Monday, cut off is 4pm Friday.
  • Order for Tuesday, cut off is 4pm Monday.
  • Order for Wednesday, cut off is 4pm Tuesday.
  • Order for Thursday, cut off is 4pm Wednesday.
  • Order for Friday, cut off is 4pm Thursday.
  • Order for Saturday, cut off is 4pm Thursday.

*Last minute orders are accepted whenever possible but are subject to availability.

Requests that are sent after business hours will be viewed the following morning. Late orders that are
accepted after 4pm will be subject to a 10% surcharge.


What are the delivery times?

Monday to Friday: 7:00am to 4:00pm, Saturday: 9:00am to 4:00pm, Sunday: closed.
Deliveries requested outside of these hours can be discussed on an individual basis.
All deliveries have a 1/2 hour window.


What is the minimum spend?

Monday to Friday: $75 + HST per delivery. Saturday: $250 + HST per delivery.
Deliveries below $75 + HST may be accepted and will incur a $15 + HST surcharge. Deliveries below minimum spends
will unfortunately not be accepted on Saturday.


Do you allow pick-ups?

Lunch orders can be picked up at one of our Green Rebel Stores.


What are your office hours?

Our office hours are Monday to Friday: 8.00am to 4:00pm, Saturday & Sunday: Closed.
Our online store is open 24 hours a day, 7 days a week.

Orders can be placed anytime and will be reviewed and confirmed during office hours.


Do you cater to all dietary requirements?

We can cater for almost all dietary requirements. When placing your order, please list any dietary needs.
If the requirements are beyond our scope, we will let you know via email.
Our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans,
tree nuts, peanuts, fish, shellfish, or wheat. Please consider this when requesting special dietary requirements.


How do I make amendments to my order?

For any order amendments, please send your changes in writing to [email protected] quoting the order number.
Our catering manager will facilitate these changes and provide confirmation when your order has been modified.
Please ensure all amendment requests are sent prior to the order cut off times listed above.


Delivery Info & Fees

Downtown Business District: $10 delivery
Within 5km of downtown: $25 delivery
Outside 5km of downtown based on distance


Cancellation Policy

Should you need to cancel your order, the following conditions apply:
Cancellations for Tuesday to Friday must be received no later than 4pm the day prior.
Cancellation requests for Monday orders must be received no later than 4pm the Friday prior.
Cancellation for Saturday orders must be received by 4pm the Thursday prior.


Cancellations received after the cancellation window will not be refunded.

Orders will not be refunded if the cancellation is not received within the timeframe above.


Payment Options

We will send a final invoice on the day of your catering event.

  • If you are paying with Visa or MasterCard we will send a secure link through email.
  • If you are paying with AMEX we will call you to process the payment.
  • If you are paying with EFT please send the transfer upon receipt of the final invoice.
  • If you are paying by e-transfer please send the transfer to [email protected]